Effective Date: May 18, 2026

Welcome to www.iamkarenjones.com, owned and operated by EnvisionIt Coaching, LLC (“Company,” “we,” “our,” or “us”).

Your privacy matters deeply to us. We understand that many individuals seeking grief recovery, coaching, or personal growth support may be sharing sensitive emotional experiences and personal information. We are committed to handling your information with care, respect, and professionalism.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, purchase services or products, complete forms or quizzes, communicate with us, or otherwise engage with our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information you voluntarily provide, including:

Name

Email address

Phone number

Billing information

Mailing/billing address

Appointment requests

Intake form information

Quiz responses

Coaching or grief-related information you choose to share

Messages submitted through forms, email, SMS, or other communications

We may also automatically collect certain technical information, including:

IP address

Browser type

Device information

Website activity and interactions

Cookies and tracking data

Referral sources and advertising interactions

Sensitive Emotional Information

Although our services are not medical or HIPAA-covered healthcare services, we recognize that grief recovery and coaching conversations may involve highly personal and emotionally sensitive information.

We strive to handle all personal and emotional information with a high level of confidentiality, care, and discretion. Information shared through intake forms, coaching conversations, workshops, quizzes, or communications is used solely for providing services, improving client experience, and supporting your participation in our programs.

However, no method of electronic communication or data storage can be guaranteed to be 100% secure. By using our services, you acknowledge and accept this inherent risk.

How We Use Your Information

We may use your information to:

Provide coaching services, workshops, and digital products

Schedule appointments and communicate with you

Process payments

Send confirmations, reminders, and updates

Respond to inquiries and support requests

Deliver marketing emails or SMS communications you opted into

Improve website performance and user experience

Personalize content and offers

Conduct analytics and advertising campaigns

Maintain business and legal records

Protect against fraud, misuse, or unauthorized activity

Payment Processing

Payments are processed through GoHighLevel (GHL) and its integrated payment processing systems. We do not directly store full payment card information on our servers.

Please review the applicable privacy and security policies of any third-party payment processors used through GHL.

Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, personalize user experience, and measure marketing effectiveness.

These may include:

Google Analytics

Meta/Facebook Pixel

GoHighLevel tracking tools

Embedded YouTube content

Advertising and retargeting technologies

These tools may collect information about your browsing behavior, device, interactions, and website usage.

You may disable cookies through your browser settings, though some website features may not function properly.

Email & SMS Communications

By voluntarily providing your contact information, you may receive communications related to:

Appointments

Program participation

Customer support

Educational content

Marketing promotions

Updates and announcements

SMS/text message disclosures:

Message and data rates may apply

Consent is not a condition of purchase

You may opt out at any time by replying STOP

You may unsubscribe from marketing emails using the unsubscribe link provided in emails

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers only as reasonably necessary to operate our business and provide services, including:

Website hosting providers

Payment processors

Scheduling platforms

CRM and email marketing systems

Analytics providers

Advertising platforms

Video conferencing providers

These providers may have access to limited information necessary to perform services on our behalf.

We may also disclose information:

when required by law,

to protect legal rights,

to enforce agreements,

or to protect the safety of users or others.

Group Programs & Confidentiality

For group coaching programs, workshops, or classes, we ask all participants to respect the privacy and confidentiality of others.

Participants agree not to:

record sessions,

distribute materials,

share screenshots,

or disclose personal information shared by other participants.

While we encourage confidentiality and respectful participation, we cannot guarantee that other participants will always maintain confidentiality.

International Users

Our services may be accessed internationally, including from Canada, the European Union, and the United Kingdom.

By using this website and our services, you acknowledge that your information may be processed and stored in the United States and other jurisdictions where our service providers operate.

Users are responsible for ensuring their own compliance with local laws applicable in their jurisdiction.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to your data

Request correction of inaccurate information

Request deletion of your data

Request a copy of your information

Withdraw consent to marketing communications

Object to certain data processing activities

To make a privacy-related request, please contact:

[email protected]

We will make reasonable efforts to respond in accordance with applicable laws.

Data Retention

We retain information only as long as reasonably necessary for:

business purposes,

legal compliance,

dispute resolution,

recordkeeping,

or providing services.

We may securely delete or anonymize information when it is no longer needed.

Security Measures

We use reasonable administrative, technical, and organizational safeguards intended to help protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed completely secure. You provide information at your own risk.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are intended for adults only and are not directed toward minors under the age of 18.

The “Helping Children With Loss” program is designed for adults who support children personally or professionally and is not intended as a direct service for minors.

We do not knowingly collect personal information from children under 18.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or services offered.

Updated versions will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Karen Jones
EnvisionIt Coaching, LLC
[email protected]
www.iamkarenjones.com